FARE RULES

VIETNAM DOMESTIC FARE RULES

Applied for tickets issued from August 6, 2019 and flight operated by Vietnam Airlines only

Fare Type

Change

Cancellation

Priority check-in

Checked baggage

Business Flex

J, C

+ Before Departure time: USD30

+ On/After Departure time: USD80

- Before Departure time: USD100

- On/After Departure time: USD200

Allowed

01 piece (32kg)

Business Classic

D, I

+ Before Departure time: USD30

+ On/After Departure time: USD80

- Before Departure time: USD100

- On/After Departure time: USD200

Allowed

01 piece (32kg)

Economy Flex

B, M

+ Before Departure time: USD30

+ On/After Departure time: USD80

- Before Departure time: USD50

- On/After Departure time: USD100

Allowed

01 piece (23kg)

Economy Classic

S, H, K, L

- Before Departure time: USD30

- On/After Departure time: USD80

- Before Departure time: USD50

- On/After Departure time: USD100

Not allowed

01 piece (23kg)

Economy Lite

Q, N, R, T, E

- Before Departure time: USD30

- On/After Departure time: USD80

- Before Departure time: USD50

- On/After Departure time: USD100

Not allowed

01 piece (23kg)

Economy

Q, N, R, T, E, S, H, K, L, B, M

- Before Departure time: USD30

- On/After Departure time: USD80

- Before Departure time: USD50

- On/After Departure time: USD100

Not allowed 01 piece (23kg)

Economy Super Lite

A, G, P

Not permitted

Not permitted

Not allowed

No

General Fare Rules:

  1. Combination: permitted. Most restricted condition applied.
  2. Change - Cancellation:
  • Change: Permitted to equal or higher fare only.
  • Refund used tickets: refund the difference between the fare paid and applicable fare of used routing minus refund fee.
  • On/After Departure time: calculated within 24 hours before departure time and after departure time.
  • Passenger have to pay fare difference and change fee (if any)
  1. Change fee:
  • Multiple change fee: Highest change fee of all change fare component applied.
  • Refund change fee is not permitted.
  1. From 01st April 2018, fare for children from 2 to 12 years old will be 90% of adult fare.

The above general fare rules are for reference only. Specific fare rules may vary and different from the general fare rules and provided during the booking process.

INTERNATIONAL FLIGHT FARE RULES DEPARTING FROM VIETNAM

Fare Type

Arrial

Change fee

Cancellation fee

Priority check-in

Advanced Seat

Check-in Baggage

Business Flex

J, C

To Europe/ Australia

- Before Departure time: USD50

- On/After Departure time: USD100

- Before Departure time: USD200

- On/After Departure time: USD250

Allowed

Allowed

Yes

To South East Asia,

United States,

North East Asia

- Before Departure time: USD50

- On/After Departure time: USD150

- Before Departure time: USD200

- On/After Departure time: USD250

Allowed

Allowed

Yes

Business Classic

D, I

To Europe/ Australia

- Before Departure time: USD100

- On/After Departure time: USD150

- Before Departure time: USD200

- On/After Departure time: USD250

Allowed

Allowed

Yes

To South East Asia,

United States,

North East Asia

- Before Departure time: USD130

- On/After Departure time: USD180

- Before Departure time: USD200

- On/After Departure time: USD250

Allowed

Allowed

Yes

Premium Economy Flex

W

To Europe/ Australia

- Before Departure time: USD50

- On/After Departure time: USD100

- Before Departure time: USD150

- On/After Departure time: USD200

Allowed

Allowed

Yes

To South East Asia,

United States,

North East Asia

- Before Departure time: USD50

- On/After Departure time: USD130

- Before Departure time: USD150

- On/After Departure time: USD200

Allowed

Allowed

Yes

Premium Economy Classic

Z, U

To Europe/ Australia

- Before Departure time: USD100

- On/After Departure time: USD130

- Before Departure time: USD150

- On/After Departure time: USD200

Allowed

Allowed

Yes

To South East Asia,

United States,

North East Asia

- Before Departure time: USD130

- On/After Departure time: USD180

- Before Departure time: USD200

- On/After Departure time: USD250

Allowed

Allowed

Yes

Economy Flex

Y/M/B

To Europe/ Australia

- Before Departure time: USD 50

- On/After Departure time: 100

- Before Departure time: USD 150

- On/After Departure time: 200

Not allowed

Allowed

Yes

To South East Asia,

United States,

North East Asia

- Before Departure time: USD50

- On/After Departure time: USD150

- Before Departure time: USD150

- On/After Departure time: USD200

Not allowed

Allowed

Yes

Economy Classic

S/H/K/L/Q

To Europe/ Australia

- Before Departure time: USD100

- On/After Departure time: USD150

- Before Departure time: USD150

- On/After Departure time: USD200

Not allowed

Allowed

Yes

To South East Asia,

United States,

North East Asia

- Before Departure time: USD130

- On/After Departure time: USD180

- Before Departure time: USD200

- On/After Departure time: USD250

Not allowed

Allowed

Yes

Economy Lite

N/R/T/E

To Europe/ Australia

- Before Departure time: USD130

- On/After Departure time: USD180

- Before Departure time: USD200

- On/After Departure time: USD300

Not allowed

Not allowed

Yes

To South East Asia,

United States,

North East Asia

- Before Departure time: USD180

- On/After Departure time: USD230

- Before Departure time: USD250

- On/After Departure time: USD300

Not allowed

Not allowed

Yes

Economy

N/R/T/E/S/H/K/L/Q/Y/M/B

To Europe/ Australia

- Before Departure time: USD130

- On/After Departure time: USD180

- Before Departure time: USD200

- On/After Departure time: USD250

Not allowed Not allowed Yes

To South East Asia

United States

North East Asia

- Before Departure time: USD180

- On/After Departure time: USD230

- Before Departure time: USD250

- On/After Departure time: USD300

Not allowed Not allowed Yes

Economy Super Lite

A/G/P

To Europe/ Australia

- Before Departure time: USD200

- On/After Departure time: USD300

Charged USD300

Not allowed

Not allowed

Yes

To South East Asia,

United States,

North East Asia

- Before Departure time: USD230

- On/After Departure time: USD280

Charged USD300

Not allowed

Not allowed

HAN/SGN/DAD/CXR/VDO to BKK/SGN/KUL/CGK: No

Others: Yes

General Fare Rules:

  1. Combination:
  • Permitted. Most restricted condition applied
  1. Extension:
  • Economy Lite: Not permitted.
  • Other Fare Type: Permitted. Passenger have to pay fare difference and change fee (if any).
  1. Change - Cancellation:
  • Change: Permitted to equal or higher fare only.
  • Refund used tickets: refund the difference between the fare paid and applicable fare of used routing minus refund fee.
  1. Change fee:
  • Multiple change fee: Highest change fee of all change fare component applied.
  • Refund change fee is not permitted.
  1. Upgrade:
  • Permitted to higher available booking class.
  • Passenger have to pay fare difference and change fee (if any).

The above general fare rules are for reference only. Specific fare rules may vary and different from the general fare rules and provided during the booking process.

INTERNATIONAL FLIGHT FARE RULES DEPARTING FROM OUTSIDE VIETNAM

Fare Type

Departure

Change fee

Cancellation fee

Priority check-in

Advanced Seat

Check-in Baggage

Business Flex

J, C

From South East Asia

- Before Departure time: USD50

- On/After Departure time: USD80

- Before Departure time: USD200

- On/After Departure time: USD250

Allowed

Allowed

Yes

From Korea

- Before Departure time: KRW45000

- On/After Departure time: KRW110000

- Before Departure time: KRW300000

- On/After Departure time: KRW350000

Allowed

Allowed

Yes

From North East Asia

- Before Departure time: USD50

- On/After Departure time: USD80

- Before Departure time: USD200

- On/After Departure time: USD250

Allowed

Allowed

Yes

From Australia

- Before Departure time: AUD160

- On/After Departure time: AUD210

- Before Departure time: AUD350

- On/After Departure time: AUD500

Allowed

Allowed

Yes

From United States

- Before Departure time: USD50

- On/After Departure time: USD150

- Before Departure time: USD200

- On/After Departure time: USD250

Allowed

Allowed

Yes

From Europe

- Before Departure time: EUR50

- On/After Departure time: EUR150

- Before Departure time: EUR200

- On/After Departure time: EUR250

Allowed

Allowed

Yes

Japan

- Before Departure time: JPY5000

- On/After Departure time: JPY16000

- Before Departure time: JPY35000

- On/After Departure time: JPY40000

Allowed

Allowed

Yes

From Taiwan, China

- Before Departure time: USD50

- On/After Departure time: USD80

- Before Departure time: USD200

- On/After Departure time: USD250

Allowed

Allowed

Yes

From Russia

- Before Departure time: EUR50

- On/After Departure time: EUR80

- Before Departure time: EUR200

- On/After Departure time: EUR250

Allowed

Allowed

Yes

Business Classic

D, I

From South East Asia

- Before Departure time: USD50

- On/After Departure time: USD80

- Before Departure time: USD200

- On/After Departure time: USD250

Allowed

Allowed

Yes

From Korea

- Before Departure time: KRW110000

- On/After Departure time: KRW140000

- Before Departure time: KRW300000

- On/After Departure time: KRW350000

Allowed

Allowed

Yes

From North East Asia

- Before Departure time: USD50

- On/After Departure time: USD80

- Before Departure time: USD200

- On/After Departure time: USD250

Allowed

Allowed

Yes

From Australia

- Before Departure time: AUD210

- On/After Departure time: AUD300

- Before Departure time: AUD350

- On/After Departure time: AUD500

Allowed

Allowed

Yes

From United States

- Before Departure time: USD130

- On/After Departure time: USD180

- Before Departure time: USD250

- On/After Departure time: USD300

Allowed

Allowed

Yes

From Europe

- Before Departure time: EUR130

- On/After Departure time: EUR180

- Before Departure time: EUR250

- On/After Departure time: EUR300

Allowed

Allowed

Yes

From Japan

- Before Departure time: JPY16000

- On/After Departure time: JPY20000

- Before Departure time: JPY35000

- On/After Departure time: JPY40000

Allowed

Allowed

Yes

From Taiwan, China

- Before Departure time: USD60

- On/After Departure time: USD90

- Before Departure time: USD200

- On/After Departure time: USD250

Allowed

Allowed

Yes

From Russia

- Before Departure time: EUR80

- On/After Departure time: EUR100

- Before Departure time: EUR200

- On/After Departure time: EUR250

Allowed

Allowed

Yes

Premium Economy Flex

W

From South East Asia

- Before Departure time: USD50

- On/After Departure time: USD80

- Before Departure time: USD200

- On/After Departure time: USD250

Allowed

Allowed

Yes

From Korea

- Before Departure time: USD200

- On/After Departure time: USD300

Charged USD100

Allowed

Allowed

Yes

From North East Asia

- Before Departure time: USD50

- On/After Departure time: USD80

- Before Departure time: USD200

- On/After Departure time: USD250

Allowed

Allowed

Yes

From Australia

- Before Departure time: AUD160

- On/After Departure time: AUD240

- Before Departure time: AUD350

- On/After Departure time: AUD400

Allowed

Allowed

Yes

From United States

- Before Departure time: USD50

- On/After Departure time: USD130

- Before Departure time: USD150

- On/After Departure time: USD200

Allowed

Allowed

Yes

From Europe

- Before Departure time: EUR50

- On/After Departure time: EUR130

- Before Departure time: EUR200

- On/After Departure time: EUR250

Allowed

Allowed

Yes

From Japan

- Before Departure time: JPY5000

- On/After Departure time: JPY16000

- Before Departure time: JPY30000

- On/After Departure time: JPY35000

Allowed

Allowed

Yes

From Taiwan, China

- Before Departure time: USD60

- On/After Departure time: USD90

- Before Departure time: USD200

- On/After Departure time: USD250

Allowed

Allowed

Yes

From Russia

- Before Departure time: EUR80

- On/After Departure time: EUR100

- Before Departure time: EUR200

- On/After Departure time: EUR250

Allowed

Allowed

Yes

Premium Economy Classic

Z, U

From South East Asia

- Before Departure time: USD50

- On/After Departure time: USD80

- Before Departure time: USD200

- On/After Departure time: USD250

Allowed

Allowed

Yes

From Korea

- Before Departure time: KRW110000

- On/After Departure time: KRW140000

- Before Departure time: KRW300000

- On/After Departure time: KRW350000

Allowed

Allowed

Yes

From North East Asia

- Before Departure time: USD50

- On/After Departure time: USD80

- Before Departure time: USD200

- On/After Departure time: USD250

Allowed

Allowed

Yes

From Australia

- Before Departure time: AUD210

- On/After Departure time: AUD240

- Before Departure time: AUD250

- On/After Departure time: AUD350

Allowed

Allowed

Yes

From United States

- Before Departure time: USD130

- On/After Departure time: USD180

- Before Departure time: USD200

- On/After Departure time: USD250

Allowed

Allowed

Yes

From Europe

- Before Departure time: EUR150

- On/After Departure time: EUR200

- Before Departure time: EUR250

- On/After Departure time: EUR300

Allowed

Allowed

Yes

From Japan

- Before Departure time: JPY16000

- On/After Departure time: JPY20000

- Before Departure time: JPY25000

- On/After Departure time: JPY35000

Allowed

Allowed

Yes

From Taiwan, China

- Before Departure time: USD60

- On/After Departure time: USD90

- Before Departure time: USD200

- On/After Departure time: USD250

Allowed

Allowed

Yes

From Russia

- Before Departure time: EUR80

- On/After Departure time: EUR100

- Before Departure time: EUR200

- On/After Departure time: EUR250

Allowed

Allowed

Yes

Economy Flex

Y,B,M

From South East Asia

- Before Departure time: USD30

- On/After Departure time: USD50

- Before Departure time: USD100

- On/After Departure time: USD150

Not allowed

Allowed

Yes

From Korea

- Before Departure time: KRW45000

- On/After Departure time: KRW90000

- Before Departure time: KRW200000

- On/After Departure time: KRW300000

Not allowed

Allowed

Yes

From North East Asia

- Before Departure time: USD30

- On/After Departure time: USD50

- Before Departure time: USD100

- On/After Departure time: USD150

Not allowed

Allowed

Yes

From Australia

- Before Departure time: AUD50

- On/After Departure time: AUD160

- Before Departure time: AUD250

- On/After Departure time: AUD350

Not allowed

Allowed

Yes

From United States

- Before Departure time: USD50

- On/After Departure time: USD150

- Before Departure time: USD150

- On/After Departure time: USD200

Not allowed

Allowed

Yes

From Europe

- Before Departure time: USD50

- On/After Departure time: USD150

- Before Departure time: USD200

- On/After Departure time: USD250

Not allowed

Allowed

Yes

From Japan

- Before Departure time: JPY5000

- On/After Departure time: JPY16000

- Before Departure time: JPY30000

- On/After Departure time: JPY40000

Not allowed

Allowed

Yes

From Taiwan, China

- Before Departure time: USD50

- On/After Departure time: USD80

- Before Departure time: USD100

- On/After Departure time: USD150

Not allowed

Allowed

Yes

From Russia

- Before Departure time: EUR50

- On/After Departure time: EUR100

- Y/M/B/S booking class

- Before Departure time: EUR150

- On/After Departure time: EUR200

- Y/M/B/S booking class

Not allowed

Allowed

Yes

Economy Classic

S,H,K,L,Q

From South East Asia

- Before Departure time: USD50

- On/After Departure time: USD70

- Before Departure time: USD100

- On/After Departure time: USD150

Not allowed

Allowed

Yes

From Korea

- Before Departure time: KRW70000

- On/After Departure time: KRW100000

- Before Departure time: KRW200000

- On/After Departure time: KRW300000

Not allowed

Allowed

Yes

From North East Asia

- Before Departure time: USD50

- On/After Departure time: USD70

- Before Departure time: USD100

- On/After Departure time: USD150

Not allowed

Allowed

Yes

From Australia

- Before Departure time: AUD160

- On/After Departure time: AUD210

- Before Departure time: AUD240

- On/After Departure time: AUD350

Not allowed

Allowed

Yes

From United States

- Before ticketed flight date: USD130

- On/After ticketed flight date: USD180

- Before ticketed flight date: USD200

- On/After ticketed flight date: USD250

Not allowed

Allowed

Yes

From Europe

- Before ticketed flight date: EUR150

- On/After ticketed flight date: EUR200

- Before ticketed flight date: EUR250

- On/After ticketed flight date: EUR300

Not allowed

Allowed

Yes

From Japan

- Before Departure time: JPY15000

- On/After Departure time: JPY20000

- Before Departure time: JPY30000

- On/After Departure time: JPY40000

Not allowed

Allowed

Yes

From Taiwan, China

- Before Departure time: USD50

- On/After Departure time: USD80

- Before Departure time: USD100

- On/After Departure time: USD150

Not allowed

Allowed

Yes

From Russia

- Before Departure time: EUR80

- On/After Departure time: EUR110

- Before Departure time:EUR180

- On/After Departure time: EUR200

Not allowed

Allowed

Yes

Economy Lite

N,R,T,E

From South East Asia

- Before Departure time: USD70

- On/After Departure time: USD100

- Before Departure time: USD150

- On/After Departure time: USD200

Not allowed

Not allowed

Yes

From Korea

- Before Departure time: KRW100000

- On/After Departure time: KRW120000

- Before Departure time: KRW200000

- On/After Departure time: KRW300000

Not allowed

Not allowed

Yes

From North East Asia

- Before Departure time: USD70

- On/After Departure time: USD100

- Before Departure time: USD150

- On/After Departure time: USD200

Not allowed

Not allowed

Yes

From Australia

- Before Departure time: AUD210

- On/After Departure time: AUD320

- Before Departure time: AUD350

- On/After Departure time: AUD550

Not allowed

Not allowed

Yes

From United States

- Before Departure time: USD200

- On/After Departure time: USD250

- Before Departure time: USD250

- On/After Departure time: USD300

Not allowed

Not allowed

Yes

From Europe

- Before Departure time: EUR230

- On/After Departure time: EUR230

- Before Departure time: EUR300

- On/After Departure time: EUR350

Not allowed

Not allowed

Yes

From Japan

- Before Departure time: JPY20000

- On/After Departure time: JPY30000

- Before Departure time: JPY40000

- On/After Departure time: JPY50000

Not allowed

Not allowed

Yes

From Taiwan, China

- Before Departure time: USD80

- On/After Departure time: USD110

Charged:

- Before ticketed flight date: USD150

- On/After ticketed flight date: USD200

Not allowed

Not allowed

Yes

From Russia

- Before Departure time: EUR120

- On/After Departure time: EUR180

- T/A/E booking class

- Before Departure time: EUR150

- On/After Departure time: EUR200

- T/A/E booking class

Not allowed

Not allowed

Yes

Economy Super Lite

A, G, P

From South East Asia

- Before Departure time: USD100

- On/After Departure time: USD120

Charged USD150

Not allowed

Not allowed

BKK/SGN/KUL/CGK to HAN/SGN/DAD/CXR/VDO: No

Others: Yes

From Korea

- Before Departure time: KRW100000

- On/After Departure time: KRW120000

Charged KRW350000

Not allowed

Not allowed

Yes

From North East Asia

- Before Departure time: USD100

- On/After Departure time: USD120

Charged USD150

Not allowed

Not allowed

Yes

From Australia

- Before Departure time: AUD320

- On/After Departure time: AUD500

Charged AUD600

Not allowed

Not allowed

Yes

From United States

- Before Departure time: USD230

- On/After Departure time: USD280

Charged USD300

Not allowed

Not allowed

Yes

From Europe

- Before Departure time: EUR230

- On/After Departure time: EUR280

Charged EUR/GBP400

Not allowed

Not allowed

Yes

From Japan

- Before Departure time: JPY25000

- On/After Departure time: JPY40000

Charged JPY50000

Not allowed

Not allowed

Yes

From Taiwan, China

- Before Departure time: USD110

- On/After Departure time: USD160

Charged USD200

Not allowed

Not allowed

Yes

From Russia

- Before Departure time: EUR200

- On/After Departure time: EUR230

- G/P booking class

Charged EUR300

- G/P booking class

Not allowed

Not allowed

Yes

General Fare Rules:

  1. Combination:
  • Permitted. Most restricted condition applied.
  1. Extension:
  • Economy Lite: Not permitted.
  • Other Fare Type: Permitted. Passenger have to pay fare difference and change fee (if any).
  1. Change - Cancellation:
  • Change: Permitted to equal or higher fare only.
  • Refund used tickets: refund the difference between the fare paid and applicable fare of used routing minus refund fee.
  • Passenger have to pay fare difference and change fee (if any).
  1. Change fee:
  • Multiple change fee: Highest change fee of all change fare component applied.
  • Refund change fee is not permitted.

The above general fare rules are for reference only. Specific fare rules may vary and different from the general fare rules and provided during the booking process.

VIETJET AIR CONDITIONS

Conditions ECO DELUXE SKYBOSS
Hand baggage

07 kg

07 kg

10 kg

Checked baggage

Purchase

20 kg

30 kg

Changes in name

Not Permitted  

Not Permitted  

Not Permitted  

Changes in itinerary

• Change fee, and fare difference (if any) apply

• Free of charge
• Fare difference applies (if any)

• Free of charge
• Fare difference applies (if any)

Upgrade

• Change fee, and fare difference (if any) apply

• Free of charge
• Fare difference applies (if any)

Not applicable

No-show

• The no-show flight ticket is automatically cancelled
• The entire fare of the cancelled flight is forfeited

Contact us within 3 working days after the scheduled departure time to request cancelling

Cancelation & credit shell

• Not Permitted

• Not Permitted

• Not Permitted

Time condition

All requests for change must be made at least 24 (twenty-four) hours prior to scheduled departure time

Note:

• A surplus which may be resulted from any changes to the ticket will be forfeited.

• Please refer to the Fee and Charges for more details

• Insurance not apply for all Thai Vietjet (VZ) Fare & Flights

(*) For flights operated by Vietjet Air and Thai Vietjet Air, customers will not be refunded in cash or money to customers' bank account/credit card in all cases. 

(*) For multi-sector flights: Failing to join the first leg, subsequent sectors are automatically canceled.

Changing fee

Package Domestic International

Route, date, flight change

USD 30

USD 50

Name change (SkyBoss only)

USD 30

USD 50

Cancelation to credit shell
(SkyBoss only)

USD 30

USD 50

Baggage Fare

Package

Domestic

International

Note

BKK/RGN/KUL

HKG/TPE/TNN /RMQ/KHH/REP/SIN

ICN/PUS/PUS-REP (1 stop-HAN)

15kg

USD 12

USD 18

USD 23

USD 30

Prepaid baggage via website.

20kg

USD 15

USD 20

USD 25

USD 35

25kg

USD 25

USD 30

USD 36

USD 45

30kg

USD 30

USD 35

USD 43

USD 55

35kg

USD 35

USD 40

USD 49

USD 65

40kg

USD 40

USD 45

USD 56

USD 75

Baggage at the airport

USD 15 / 15kg

USD 30 / 20kg

USD 40 / 20kg

Buy at the airport (3 hours before departure time)

Over weight

USD 2 / kg

USD 15 / kg

MALINDO AIR CONDITIONS

          Conditions                       Super Saver                              Value                                                      Flexi                                              Business                                             
Hand baggage

07 kg

07 kg

 07 kg

07 kg
Checked baggage

0 kg

0 kg

25 kg

40 kg
Changes in name

Not permitted  

Not permitted

Not permitted

Not permitted

Changes in itinerary

Not permitted

Not permitted

Not permitted

Not permitted
Cancellation/Refund

Not permitted

Not permitted

Not permitted

Not permitted
Changes in date/time

Change fee, and fare difference (if any) apply

Time condition

72 hours before the 1st commencing flight departure time

Note:

• Change fee: one pasenger / one way

• Can only be changed to flights with the same or higher price as the current flight

• Baggage purchased at least 72 hours before departure time

• A surplus which may be resulted from any changes to the ticket will be forfeited.

• Please refer to the Fee and Charges for more details

• Insurance not apply for all Malindo Air (OD) Fare & Flights

(*) For flights operated by Malindo Air (OD), customers will not be refunded in cash or money to customers' bank account/credit card in all cases. 

(*) For multi-sector flights: Failing to join the first leg, subsequent sectors are automatically canceled.

 

 

Top Destinations

Penang

Penang

Discover the captivating island of Penang, known for its rich cultural heritage and pristine beaches.

Kuala Lumpur

Kuala Lumpur

A centre for finance, insurance, real estate, media and the arts of Malaysia.

Langkawi

Langkawi

A cluster of 99 islands separated from mainland Malaysia by the Strait of Malacca.

Kuching

Kuching

It is a province characterized by craggy, sheer limestone cliffs and dense mangrove forests.


Frequency and Questions

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The ideal time to book your flight is between 1 to 3 months before your departure date. However, for holiday seasons or New Year celebrations, we recommend booking even earlier to secure the best deals.
Ensure all the information you provide matches exactly with your passport or other identification documents. Any discrepancies or missing details could result in boarding denial.
Our website accepts all international credit cards, along with Paypal for specific cases. Should you encounter any issues during payment, please review the guidance on our site or contact our support team at support@malaysia-airways.com for assistance.
Please check your spam or junk mail folder for emails from us following your booking. If you still haven't received any confirmation, there might have been an error with the email address you provided or your mailbox settings. For further help, reach out to our support team via support@malaysia-airways.com.
- Email Us: For quick and detailed responses, we highly recommend emailing us directly at support@malaysia-airways.com. Our support team is ready to assist you with any inquiries or issues you might have.
- Live Chat: For immediate assistance, engage with us through the live chat feature on our website. Just click on the chat icon located in the bottom right corner of your screen.
- Call Us: If you prefer to speak with us directly, please call our hotline at the numbers provided below:
+ US/Canada: (+1) 917 267 7860
+ UK: (+44) 208 638 7060
We're here to help resolve your issues quickly and efficiently.
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